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Terms of Service Use

Stori, Inc. owns and operates the marketing platform. For the purposes of Stori’s Terms of Service (“Terms of Service”), “Stori” and “Stori Team” will be used interchangeably in referring to the persons responsible for implementing and enforcing Stori. The term “User(s)” will be defined as a person(s) utilizing Stori service. The term “Account Representative” is used to define Stori representative that interacts with “Users”.

About Stori Inc

Stori provides social content management services (the “Services”) for brands (“Brands”) subject to the following Terms of Use (“TOU”, “Terms of Use” or “Terms”). By utilizing and accessing any part of ( or a by-product web page thereof, you agree that you have read, understood, and will adhere to the Terms of Service. Stori reserves the right to amend Stori Terms of Service at any time.


The Stori Cam Experience is not available to persons under the age of 13. If you are between the ages of 13 and 18 (or between 13 and the age of legal majority in your jurisdiction of residence), you may only use the Stori Cam Photo Booth under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Service.

The Stori Cam Experience is also not available to any users previously removed from the Stori network. Finally, the Stori Cam Experience is not available to any persons barred from receiving them under the laws of the United States (such as it’s export and re-export restrictions and regulations) or applicable laws in any other jurisdiction.


1.1.2  Prohibited Conduct

Stori Users may not use Stori services in any way that adversely affects other Stori users or infringes upon the intellectual property rights of Stori. This includes, but is not limited to:

  1. Accessing Stori system for the purposes of creating services and product features mimicking, or perceived to mimic those of Stori. This includes user-interface designs, workflows, and service offerings. Access or use Stori services, content,
    documentation in any manner or for any purpose that infringes, misappropriates or otherwise violates any intellectual property right or another right of any third party. You further agree to comply with all applicable international, federal, state and local laws, rules, regulations, directives and governmental requirements (“Laws”) relating to your use of Stori system.
  2. Gaining or attempting to gain unauthorized access to servers or services. Such attempts include: “Internet scamming” (tricking other people into releasing their passwords), password robbery, security hole scanning, port scanning, probing, monitoring or testing for system or network vulnerabilities.
  3. Introducing viruses, Trojan horses, trap doors, back doors, Easter eggs, worms, time bombs, packet bombs, cancelbots, cross-site scripting, SQL injection or other computer programming routines that are intended to damage, detrimentally interfere with,
    surreptitiously intercept or expropriate any system, data or personal information.
  4. You must not (a) make the Stori Platform available to anyone other than to your Authorized Users within your Account; (b) allow or enable access to Stori to people who are not direct employees of, or contractors to your organization; (c) allow multiple users to share the same user credentials; (d) sell, trade, or otherwise transfer your Accounts users to another party; or (e) authorize, permit, or encourage any third party to do any of the above. Please contact Stori Customer Support to learn more about Agency Licensing and Sales for reselling opportunities.
  5. Using Stori for illegal, unauthorized or other improper purposes.

1.1.3   Registration Service

Users of Stori must provide their real names and information (including physical contact address and email), to ensure security and accountability for accounts. While registering, Users make the following commitments to Stori, in order to maintain said security:

  1. Users will not provide any false personal information to Stori
  2. Users will keep their contact information and billing information accurate and up-to-date.
  3. Users will not use another individual’s name or personal information without his or her consent or be subject to applicable fraud and legal action

1.1.4   Payments

Stori accepts American Express, Visa, MasterCard, and Discover credit cards as forms of payment. Please see Stori or contact an account representative at for more information. Payment for a User’s account activity is facilitated via an online payment system.

Stori Monthly Subscriptions

Stori Monthly Subscription is an automatic recurring monthly subscription service. By signing up for a Monthly Stori Subscription and by entering a payment method, you authorize Stori and/or our third party payment processor to automatically charge your payment method an amount that correlates to your chosen Feature Package and Data plan so long as your account is active. These payments WILL BE AUTOMATICALLY RECURRING UNLESS AND UNTIL YOU DEACTIVATE YOUR ACCOUNT. If you wish to end your subscription and cease automatic recurring billing, you must deactivate your account and can do so by navigating to the Account Settings page and or contacting us directly at the email listed at

The entered payment method will be charged for one month of service upon initial sign-up and then one month (30 days) and one day after the account’s initial sign-up on a monthly recurring basis. The amount charged during this period and each subsequent month while holding an active subscription with Stori will correlate to the user’s chosen Feature and Data plan.

Stori Annual Subscriptions

By signing up for a Yearly Stori Subscription and by entering in payment information, you authorize Stori and/or our third party payment processor to charge your payment method for 12-months upon initial sign-up. Upon the conclusion of the yearly subscription period, your account will be temporarily locked until a renewal payment is submitted.

Declined Payments

If at any point during the lifetime of your active subscription we are unable to successfully process a payment to your account due to an expired credit card, declined payment, and/or a related error, you will receive a notice and via an account notification and email. You will be given three (3) days from the date of the failed payment to submit an updated payment method. Upon update of payment information, the new will be payment method immediately charged to reconcile the failed payment, and your billing cycle will be reset.

If an updated payment method is not remitted within three days of the date of failed payment, your account will default to the free plan or deactivated. Your feed and visuals will be kept for 30 days at which point all data in your will be deleted.

Deactivation and Downgrades

Users can cancel their accounts at any time using the deactivation feature found under your account settings. Deactivating your subscription means that your account will be canceled and you will no longer be billed. Feed and visuals will also be deleted. Stori is not responsible for retrieving past messaging items (i.e. public social media content) after cancellation. There are no refunds for partial months.

Stori and/or its representatives are not responsible for deactivation of your subscription unless a contractual agreement is established with a Stori representative stating otherwise.

If you would like to downgrade your current package or data plan, you may contact Stori account representative, or email your request to our Customer Experience team. A downgrade may result in deletion of data and visuals to accommodate for functionality supported in each of the respective subscriptions packages.


Software Subscription Refunds:

Stori WILL NOT ISSUE REFUNDS FOR ANY VALID PAYMENTS MADE TO ACTIVE ACCOUNTS. Valid payments are defined as charges incurred by the subscriber on an active in an amount correlating to the account’s corresponding Feature Package and Data plan, as well as any Feature package or Data Plan upgrades.


If you wish to dispute any charges, you must notify Stori within sixty30 days after the date of the disputed invoice. Under no circumstances will Stori issue a refund for transactions more than 90 days old.

Any requests for a refund will be met in accordance with these terms.


Hardware Purchase Refunds:

Stori WILL NOT ISSUE REFUNDS FOR ANY HARDWARE PURCHASED AFTER 30-DAYS. Valid payments are defined as authorized and final orders.



Stori, may at its sole and absolute discretion, issue Credits at any time to, to anyone, for any reason. Credits can be issued in the form of complimentary subscription periods, promo codes, complimentary upgrades, discounts, or other considerations. The form and amount of any such credits are at our sole discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.

1.1.5  Upgrading Your Account

Users have the right to upgrade their accounts at any time and also retain the right to move from monthly to yearly payment at any time. If upgrading between monthly packages, the User’s bill, and expected payment will reflect the account upgrade on the next statement. Annual charges are expected to be paid at the time of upgrade.

1.1.6  Accountability/Liability

Messaging displayed via Stori service does not reflect the values, opinions or judgments of Stori. Stori User will not falsely publish information on behalf of a user. Stori Users are not liable for any computer viruses or any other harmful content that can be passed via links in posted Tweets, Facebook Posts/Comments, Instagram’s, YouTube Videos/Comments, Google+ Posts/Comments or passed to other users via Stori service. Stori Users and viewers of the display outputs assume responsibility for any potentially threatening content posted that can be passed through Stori service. Any links and websites promoted via Stori service do not qualify as an endorsement for said website by Stori. Stori service is dependent upon the Twitter, Facebook, Instagram, YouTube and Google+ APIs (Application Programming Interface). If Stori service is down due to limited access provided through these APIs, Stori is not responsible for any lag in service, nor are the providers of those APIs. By creating a Stori service account you acknowledge that this service is dependent upon APIs that are not controlled by Stori. View real-time Twitter API availability and performance status at Current real-time Facebook API availability and performance status can be found at Current Google+ availability and performance status can be viewed

Stori makes no representations and/or warranties regarding uptime for Stori service. By making a conscious decision to login to Stori service or view the web pages associated with the feeds of Stori, you understand and agree that Stori and its suppliers and its licensors will have no liability or responsibility for any damage to your computer system or data that results from the download or use of such content or services. You agree to defend, indemnify and hold harmless Stori, its contractors, partners, and its licensors, and their respective affiliates against any and all claims and expenses, including attorneys’ fees, arising out of your use of Stori service.

1.1.7  Service/Website updates

Service and website updates will be made routinely and do not require notification to Stori Users.

1.1.8  Service Level Agreement

Stori does not guarantee any up-time of its services. Stori inherits the service level agreements of the APIs from which Stori consumes content (i.e., Facebook, Twitter, Instagram, YouTube or Google+). Stori does not guarantee the offering of any of its
social sources. At any time, Stori can desist working with any APIs of the social media sources from which it consumes content without notice or liability.

Below outlines the service levels provided through the APIs from which Stori consumes content:

  1. Twitter does not guarantee Stori and Stori’s customers any up-time of the Twitter service. This includes, but is not limited to: the ability to view a Tweet in its native environment on; the ability to initiate a retweet, reply or favorite from Stori interface; and the ability to collect Tweets published on and collection of any data accompanying a Tweet.
  2. Through Stori’s services, Twitter reserves the right to limit the calls (search requests) you make to Twitter. This may affect the number of Tweets you will be able to collect in Stori platform and collection of any data accompanying a Tweet.
  3. Instagram does not guarantee Stori and Stori’s customers any up-time of its services. This includes, but is not limited to: the ability to view an Instagram in its native environment on; and the ability to collect Instagrams published on Instagram and collection of any data accompanying an Instagram.
  4. Instagram reserves the right to limit or block applications that make a large number of calls (search requests) to the API. This may affect the number of Instagrams you will be able to collect in Stori platform and collection of any data accompanying an Instagram.
  5. Facebook does not guarantee Stori and Stori’s customers any up-time of its services. This includes, but is not limited to: the ability to view the Post or Comment in its native environment on; and the ability to collect Posts and Comments published on and collection of any accompanying data of a Post or Comment.
  6. Through Stori’s services, Facebook may limit the calls (search requests) you make to Facebook. This may affect the number of Posts and Comments you will be able to collect in Stori platform and collection of any data accompanying a Post or Comment.
  7. Google+ does not guarantee Stori and any of Stori’s customers any up-time of its services. This includes, but is not limited to, the ability to view Posts or Comments in its native environment of; and the ability to collect Posts and Comments published on and collection of any accompanying data of a Post or Comment.
  8. Through Stori’s services, Google+ may limit the calls (search requests) you make to Google+. This may affect the number of Posts and Comments you will be able to collect in Stori platform and collection of any data accompanying a Post or Comment.
  9. YouTube does not guarantee Stori and any of Stori’s customers any up-time of its services. This includes, but is not limited to, the ability to view Videos or Comments in its native environment of; and the ability to collect Videos and Comments published on and collection of any accompanying data of a YouTube or Comment.
  10. Through Stori’s services, YouTube may limit the calls (search requests) you make to YouTube. This may affect the number of Videos and Comments you will be able to collect in Stori platform and collection of any data accompanying a Video or Comment.

1.1.9  Content & Imagery

All Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such Content. We may not monitor or control the Content acquired via using Stori platform and, we cannot take responsibility for such Content & Imagery. Any use or reliance on any Content or materials posted via Stori platform or obtained by you through Stori platform is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via Stori platform. You understand that by using Stori platform, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will Stori be liable in any way for any Content or Imagery, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via Stori platform or broadcast elsewhere.

By uploading or providing Stori imagery to place on display in affiliation with your moderated Stori feed, you confirm that the said imagery is, in fact, your property to publish, or you have received permission to publish. Stori reserves the right to remove any imagery that is believed to break copyright law, without prior notice. Accounts of repeat infringers can be deactivated without prior notice.

1.1.10  Exporting Stori Data

As a paying customer of Stori, you may export any data provided by Stori via direct export or Stori APIs. This data may be exported directly to any CRM or Marketing Automation product.

Stori data integrated into any system cannot be exported or shared via any API from such systems without written approval of Stori.

You cannot sell, rent, lease, sublicense, distribute, redistribute, syndicate, create derivative works of, assign or otherwise transfer or provide access to, in whole or in part, to Stori data without written approval of Stori.

Should you terminate your use of Stori, you agree to delete all Stori data within all your systems within 7 days of termination and shall provide Stori written confirmation of having done so.

1.1.11  Trademarks

Stori is a trademark of Stori, LLC. Use of Stori Services grants no right or license to reproduce or use Stori products or third-party trademarks.
The following are additional trademarks associated with Stori name:

  1. Stori
  2. StoriCam

1.1.12  Communication

Any issues, concerns, or questions should be directed to Stori Team via contact us page. For urgent concerns, it is recommended that communications be directed to Stori Team via the contact us page to ensure a timely and prompt response. For issues, concerns, or questions regarding any Stori customization, please contact your Stori Account Representative.

1.1.13   Testimonials

By using Stori service, you give permission for Stori to use any public display outputs produced by your use of the service and your organization name in product endorsements, case studies, or any other use to produce material that could be used for marketing purposes of Stori product.

1.1.14  Audit usage

By using Stori, you give consent to Stori to audit any and all accounts at any given time. This is to ensure your use of the application is safe for users, that you are abiding by the Terms of Service, and that you are refraining from any activity that includes prohibited content.

1.1.15  Passwords

Users of Stori are responsible for safeguarding their password. Stori is not responsible for repercussions of lost or stolen passwords that are not a direct result of Stori system management and liability. Stori recommends the use of “strong” passwords, that are defined by combining letters, numbers, and both uppercase and lowercase letters. Stori is not liable for any loss or damage arising from your failure to comply with the above requirements or if your computer is left unattended and passwords are manipulated. When logged into Stori and Stori service window is left unattended for an extended period of time (as defined by the system) the service will automatically log you out and you will need to login again to access your account. If for any reason you believe your account password is compromised please reset your password through Stori login page.

1.1.16  Representations and Warranties

Stori represents and warrants that we own or control our platform and services. You represent and warrant that (a) you own all customer content or have obtained all rights, approvals, licenses, consents and permissions as are necessary to grant the licenses to the customer content granted by you to us and (b) the customer content does not, and will not, infringe, violate or misappropriate any third party’s rights, including any intellectual property rights. You acknowledge and agree that Stori does not control, and therefore we do not make any promise, warranty or other assurance with respect to, any of the social media feeds you create, collect information, and use.

1.1.17  Termination

Stori reserves the right to terminate any customer’s use of Stori at its discretion at any time. This includes access to and use of Stori public-facing site and its services. Reasons for termination may include, but are not limited to, failure to pay the outstanding balance, copyright infringement, actions deemed to create risk or possible legal exposure for Stori, presumed illegal activity through state and national ordinances, or any other action that breaches Stori Terms of Service. Stori service account holder will be notified of service termination(s) via email or at the next attempt to access the account. Users may also delete their accounts or disable their applications of Stori at any time. In all such cases, if no outstanding issues or payment exist, this Statement shall terminate. If an account is terminated for a violation of the terms of service, the Users associated with that account will not receive a refund.

1.1.18  Copyright or Intellectual Property Infringement

Stori is committed to helping people and organizations protect their intellectual property rights and ask you to do the same. If you believe that your work has been violated in a way that constitutes copyright infringement, you may notify Stori. Stori will review all claims of copyright infringement received and remove content deemed to have been posted or distributed in violation of any such laws in accordance with the requirements of the U.S. Digital Millennium Copyright Act of 1998 (“DMCA”) summarized below.

If you believe that any User Content or other material residing on or accessible through the Site or Services infringes a copyright, please send a written notification of copyright infringement by regular mail (not e-mail) to the following “Designated Agent” for purposes of receiving notice under the DMCA relating to the Site and Services:

Stori Inc
25133 Avenue Tibbitts, Suite: J
Valencia, CA 91355

All written notifications must include the following:

  1. A physical or an electronic signature of a person authorized to act on behalf of the owner of the copyright or other intellectual property interest that is allegedly infringed;
  2. A description of the alleged copyrighted work or other intellectual property that you claim has been infringed;
  3. A description directing Stori to where the material that you claim is infringing is located with a sufficient information to permit Stori to locate and identify the material;
  4. Your contact information, including your address, telephone number, relevant social media handles and email;
  5. A statement by the complaining party that has good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement by you that the information in your notice is accurate, and made under penalty of perjury, that the copyright or intellectual property owner or authorized party to act on the copyright or intellectual property owner’s behalf.

Once the completed infringement notification is received by the Designated Agent, it is Stori’s policy to (a) remove or disable access to the infringing material; (b) notify the provider of the material or user that is has been removed or disabled access to such material; and (c) terminate repeat infringers’ access to the Site and Services.

1.1.19  Terms Of User Generated Uploaded Content

You may directly upload User Content or post User Content to your social media accounts. By uploading User Content and posting User Content that you have tagged with Brand hashtags to social media platforms, you grant to the Brand, its third-party service providers who provide content management services including Stori, and its retail partners (collectively, the “Licensed Parties”) the worldwide, perpetual, irrevocable, royalty-free, fully paid, non-exclusive, transferable right to use your uploaded or Brand-tagged User Content in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on its web pages, social media pages operated by the Licensed Parties, promotional e-mails and advertisements, and in other marketing, promotional and advertising initiatives, in any media now or hereafter known. The Licensed Parties may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Content in any manner in their sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Content.

You hereby represent and warrant that (i) you own all rights in and to your User Content, (ii) if the User Content is subject to third party proprietary rights, you have all necessary licenses, rights, consents, and permissions to publish the User Content you submit and to grant the rights granted herein, including permission from all person(s) appearing in your User Content; (iii) you are not a minor, (iv) you are legally entitled to post the User Content, and the Licensed Parties’ use of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, privacy, publicity or other proprietary rights, of any third party or any law, and (v) the User Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties’ use of your User Content.

The User Content that you submit is deemed non-confidential and the Licensed Parties have no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission, except pursuant to the Licensed Parties’ respective privacy policies. By using the Services, you are consenting to Stori’s collection of any personal information you provide, on behalf of the Licensed Parties for the Licensed Parties’ use and disclosure in connection with the use of your User Content as described herein. If you do not agree to the collection, use, and disclosure of your personal information in this way, please do not use the Services or otherwise provide Stori with personal information. Your personal information may be transferred to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on Stori’s and its customers’ behalf. By using the Services or otherwise providing Stori with personal information, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with the terms of these Terms, the Privacy Policy and applicable data protection laws and regulations.

You are solely responsible for any User Content that you submit. You are legally liable for the User Content that you submit including, for example, material protected by copyright, trademark, patent or trade secret law or other proprietary rights laws without permission of the author or owner or subject featured in such submission, or defamatory comments.

The Licensed Parties reserve the right to remove any User Content from the Site, the Brand properties, and the Services at any time, for any reason. If you believe User Content residing on the Site or the Services infringes a copyright, please contact us.

Last update: February 12, 2018